Poor listening skills result in more time wasted in fixing mis-communication problems than taking the time to listen for understanding. Learn how to listen for context and meaning.
There exists no absolute definition of the difference between marketing sales, but there is clarity about what happens when they don't work together...Chaos!
Questioning in selling is the sales person’s second most important skill - second only to listening. The selling process requires qualification, or identification of which opportunities have the greatest likelihood of success for the smallest amount of effort. Qualification is impossible without good questioning techniques.
In the absence of a plan sales people are always busy. Their efforts and activities, although well meaning, can only be seen as making them busy, not necessarily effective. A workable plan is activity-based, measurable and priority setting. In its absence, sales people fall into the trap of addressing the most urgent, but not necessarily important tasks.